Privacy Policy

1. Who We Are

Taxbix is a trading name of Gain Financial Solutions Ltd ("we", "us", "our"). We are a UK-based accounting and tax advisory firm. We are registered with the Institute of Certified Bookkeepers (ICB Member ID: 22465) and act as a registered HMRC Agent.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect the following types of personal data:

Identity data: name, job title, profession
Contact data: email address, phone number, postal address
Financial data: information necessary to provide accounting and tax services
Technical data: IP address, browser type, pages visited (collected via cookies)
Communications data: messages sent through our contact forms or WhatsApp

3. How We Use Your Data

We use your personal data for the following purposes:

To provide and manage accounting, tax and payroll services
To respond to enquiries and lead form submissions
To communicate with HMRC on your behalf (where authorised)
To send you relevant updates about your account or services
To comply with legal and regulatory obligations
To improve our website and services

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: to fulfil our obligations under our service agreement with you
Legal obligation: to comply with HMRC requirements and anti-money laundering regulations
Legitimate interests: to respond to enquiries and improve our services
Consent: where you have explicitly consented (e.g. marketing communications)

5. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use third-party services including Supabase (database), Stripe (payments) and Calendly (appointment booking). Each of these providers has their own privacy policy and data protection measures.

We do not sell, rent or trade your personal data with third parties for marketing purposes.

6. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy. For accounting and tax records, we are legally required to retain certain data for a minimum of 6 years in accordance with HMRC requirements.

7. Your Rights

Under UK GDPR, you have the following rights:

Right of access: request a copy of the data we hold about you
Right to rectification: request correction of inaccurate data
Right to erasure: request deletion of your data (subject to legal obligations)
Right to restrict processing: request we limit how we use your data
Right to data portability: receive your data in a structured format
Right to object: object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses essential cookies to ensure functionality. We do not use tracking or advertising cookies without your consent. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites (such as Stripe, Calendly). We are not responsible for the privacy practices of these sites and recommend you review their individual privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of last update shown above.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]
Phone: 07892 656 897
Address: 102 Rookery Court, 80 Ruckholt Road, Mainyard Studios Office C05, London, E10 5FA

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.